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What if I get there and they don't have a car for me?
Will the Rental Company rent to me if I'm
a drunken fool?
How can I shorten my time waiting for a rental
car?
What documentation do I need to pick up my
car?
Is there a chance for an even better deal
when I pick up the car? |
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| What
if I get there and they don't have a car for me? |
- Make sure that it is just not your particular
class that is sold out, but that they don't have any cars at all.
If they have more expensive cars available, ask to be upgraded
for the same price.
- If they have other locations in town, see
if any of the other locations have cars available.
- Have them call around to check to see if
they can find you a car at one of their competitors. If the price
goes up ask that the rental company pay the difference.
- If no other cars are available, see if
they can at least get you a ride to your next destination.
- Don't give up. See if they will have any
cars available for you tomorrow.
- If you did everything right and they don't
have a car for you, ask to be compensated.
- This has obviously created a customer service
issue, so you can also look for help in our Customer Service Issues
section.
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| Will
the Rental Company rent to me if I'm a drunken fool? |
Huh, NO. If the company has any reason
to believe you are under the slightest influence, they are required
to refuse the rental. Now, we know you know this, but we just wanted
you to remember it when you’re ordering those drinks on the plane.
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| How
can I shorten my time waiting for a rental car? |
- You can grab their brochures and read about
their policies, so you can quickly make your decisions concerning
their optional programs when you reach the counter.
- Check out the local map and find out where
you’re going next.
- Dig out your documentation, so you’re ready
when they call your name.
- Check into joining a Rental Company's
membership
club to help speed you through the line or skip it all together.
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| What
documentation do I need to pick up my car? |
- Bring your confirmation number with you.
There are many reasons they might be unable to find the reservation
under your name. Your confirmation number may be the only way
to find that low rate you worked so hard to secure.
- Have your driver's license, coupons and
credit cards ready.
- Your frequent flyer or other bonus program
numbers you want to be credited.
- Some companies are also beginning to require
proof of insurance if you decline their collision or damage waivers,
so bring along your insurance card.
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| Is
there a chance for an even better deal when I pick up the car? |
Yes, after you find out what the
company has available for you, ask about upgrade specials. Just
as Rental Companies can sell out of certain models, they can also
have too many of a certain kind around. This could mean big savings
for you, that luxury car or specialty vehicle that was so much more
to reserve could now only be a few dollars away.
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Section: IMPORTANT QUESTIONS
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